Support Worker

Support Worker

As a Support Worker you will: Be familiar with and conversant about all aspects of the Service Users care plan, in particular, information relating to risk assessments and care practice guidelines. You will have assistant key-worker duties and this means you will be responsible for making sure an individuals needs are met. You will be supported and supervised by:

Be familiar with and conversant about all aspects of the people we support, in particular, information relating to risk assessments and care practice guidelines. You and your staff must ensure these records are up-to-date, accurate, stored securely and contain all the information our Organization requires at all times. You will be supported and supervised by:

  • The Area Manager
  • The Service Manager
  • The Assistant Service Manager
  • Team & Service Leader
  • Senior Care Co-ordinators
  • Senior Support Workers

You will be:

  • Help each person to access ordinary life opportunities and responsibilities.
  • Demonstrate and model consistent professional, therapeutic and caring approaches to the people we support.
  • Give appropriate support and supervision at all times and adhere only to the principles of positive methods of management and interventions at all times. Call for advice and support whenever you feel it is necessary.
  • Behave professionally at all times and conduct yourself in the manner that enhances the reputation of the organisation.
  • Have a good understanding of Valuing People and how to put the principles into practice.
  • Be sensitive, respectful and appropriate in your dealings with families and friends.
  • Behave professionally at all times and conduct yourself in the manner that enhances the reputation of the organisation.
  • Liaise with other professionals in ways that enhance our reputation.
  • Ensure you and (others) provide care to the standard you would wish for yourself.
  • Quality standards must be your focus and you need to focus on aspects of a Service User’s life.
  • Create and maintain a ‘homely’ living environment within the aims and objectives of Jigsaw. This means you must support service users to maintain a good standard of cleanliness and homeliness and ensure they keep their home in good order by maintaining the property to a good standard. You must know how to deal with emergencies such as water leaks, gas leaks, electrical problems so that you can teach these skills to service users. You will be responsible for any costs incurred through delays or not taking appropriate action.

Responsibilities

  • To ensure that all standards (applicable to young adults) and the Domiciliary Care Standards are met within the service and to comply with these standards across Jigsaw’s range of services.
  • Inform the organisation of any deficiencies and reasons for not achieving minimum standards.
  • Attend monthly supervisions.
  • Attend weekly staff meetings.
  • Ensure the health and safety of yourself, other service users and colleagues and any other person affected by your work activities.
  • Be well versed and knowledgeable about all aspects of the National Minimum Standards for Care Homes and Domiciliary Care Agencies; and be monitored, supervised and appraised against the standards set or any relevant or other legislation that supersedes the Care Standards Act 2000.
  • Be familiar and well versed in all Jigsaw policies and procedures. Ensure compliance from yourself and others.
  • Ensure all documentation is kept confidentially, up to date, appropriate and in good order.
  • Ensure that any information that is confidential/sensitive remains within the Jigsaw organisation and where it is necessary to discuss such information to do so in a manner that you would like sensitive information to be discussed regarding your own affairs.
  • To carry out all duties reasonably requested by Jigsaw, Jigsaw line management to also include domestic duties.
  • Excellent record keeping skills in line with the CSCI recommendations.
  • Be an assistant key-worker to make sure an individuals needs are met.
  • Do not undertake any tasks unless you feel you have the information you need to carry out the task safely and professionally.

Record Keeping

  • Keep an up-to-date record of medication, including Medication received, administered and stock kept.
  • Keep an inventory of Service Users possessions and ensure they are maintained in good order.
  • Recording and counting of the Service Users personal or other monies.
  • Protect the person and the organisation by accounting properly for money and produce accounting records as and when requested but in any event at the end of each day.
  • Write shift reports containing factual, accurate and detailed reports containing factual, accurate and detailed information about all aspects of each person’s day in a valuing and positive manner.
  • Compile and keep up to date all records as specified in the care home regulations for young adults and the Domiciliary Care Agency regulations.

Daily Records

  • Heath and Safety checks as specified including Vehicle checks
  • Shift Reports
  • Personal Monies
  • Medication Administration and Stock Control
  • Health Appointments
  • Record of Food and Fluids
  • Incident Book and Incident Reports
  • Maintenance Book
  • Communication Books
  • Accident Books

Maintain and Develop

You will be required to know and develop a relationship with the Service Users we support, and be able to meet individual needs with particular attention to gender, age cultural background and personal interests. Also to maintain and help develop the following:

  • Service User Plan
  • Care and Support Plan
  • Individual Plan
  • Diaries
  • Clients (people we support) living environments

Training

  • Attend appropriate training as and when required.
  • Within the first 3 days read Jigsaw’s Policies and Procedures and client (people we support) Care and Support files.
  • Within the first six months of your employment you will be expected to work through and complete the SKILLS Induction booklet in order to ensure you cover induction to the standard specified in the National Minimum Standards.

Policies, Procedures and Code of Conduct

It is your responsibility to:

  • Ensure you are knowledgeable about Jigsaw’s Policies and Procedures and comply with standards of conduct and practice set by the General Social Care Council (GSCC); nursing staff and all allied health professionals and comply with the standards of conduct and practice established by their regulatory bodies and ensure that you adhere to them at all times.
  • Be aware of your own knowledge and skill limitations, and know when it is appropriate to involve someone else with more specific expertise.
  • Know and support the main aims and values of Jigsaw Creative Care Ltd, understand and implement the policies and procedures and know how your work and that of other staff promotes the main aims of the organisation.

Ordinary Life Philosophy

  • Help each person to access ordinary life opportunities and responsibilities.
  • Give appropriate support and supervision at all times and adhere only to the principles of positive methods of management and interventions at all times. Call for advice and support whenever you feel it is necessary.
  • Behave professionally at all times and conduct yourself in the manner that enhances the reputation of the organisation.
  • Be sensitive, respectful and appropriate in your dealings with families and friends.
  • Liaise with other professionals in ways that enhance our reputation

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