senior care coordinator shift leader

Senior Care Co-ordinator & Shift Leader

As a Senior Care Co-ordinator & Shift Leader you will be expected to:
Ensure that the protection of vulnerable people is your highest priority and ensure you and others protect vulnerable people from abuse. Where you, or others, suspect abuse you will ensure that our Policies and Procedures are correctly and properly implemented and carried out. This is specifically the Vulnerable adults Procedure.

Be familiar with and conversant about all aspects of the people we support, in particular, information relating to risk assessments and care practice guidelines. You and your staff must ensure these records are up-to-date, accurate, stored securely and contain all the information our Organization requires at all times. You will be supported and supervised by:

  • The Area Manager
  • The Service Manager
  • The Assistant Service Manager
  • Team & Service Leader

You will be:

  • Help each person we support to access ordinary life opportunities and responsibilities, be creative and innovative and help us to develop excellent opportunities for service users, emonstrate and model consistent professional, therapeutic and caring approaches to the people we support and to other workers.
  • Monitor and maintain a high level of recording and report writing from all team members. You will ensure that records are completed to a consistently high standard and that all incidents are properly and accurately recorded and reported.
  • Work with other senior staff in contributing to and implementing policy review and development and ensure all staff and the people we support are aware of and comply with those policies and procedures.
  • Have a good understanding of Valuing People and how to put the principles into practice.
  • Give appropriate support and supervision at all times and adhere only to the principles of positive methods of management and interventions at all times. Call for advice and support whenever you feel it is necessary and always record any instance of the use of a physical intervention.
  • Behave professionally at all times and conduct yourself in the manner that enhances the reputation of the organisation. Report any behaviour that brings the organization into disrepute.
  • Be sensitive, respectful and appropriate in your dealings with families and friends.
  • Liaise with other professionals in ways that enhance our reputation.
  • Ensure you and (others) provide care to the standard you would wish for yourself.
  • Quality standards must be your focus and you need to focus on aspects of a Service User’s life.
  • Create and maintain a ‘homely’ living environment within the aims and objectives of Jigsaw. This means you must support service users to maintain a good standard of cleanliness and homeliness and ensure they keep their home in good order by maintaining the property to a good standard. You must know how to deal with emergencies such as water leaks, gas leaks, electrical problems so that you can teach these skills to service users. You will be responsible for any costs incurred through delays or not taking appropriate action.

Day to Day responsibilities

  • Complete a shift plan and allocate tasks to staff on duty.
  • Ensure the health and safety of service users, staff and other people in the house is a priority.
  • Ensure Daily Diaries and all communication is completed at the end of the shift.
  • Supervise other staff.
  • Check appointments for the day and make sure they are met.
  • Organise the day’s activities.
  • Communicate all important issues to line managers or to the office.
  • Inform the line manager of any incidents on the shift before the end of the shift.
  • Take responsibility and make sure appropriate decisions are made regarding any issues on the shift.
  • At the end of the shift check to make sure all tasks allocated have been completed.

Responsibilities

To ensure that all standards (applicable to young adults) and the Domiciliary Care Standards are met within the service and to comply with these standards across Jigsaw’s range of services.

  • Attend monthly supervisions.
  • Ensure the health and safety of yourself, other service users and colleagues and any other person affected by your work activities.
  • Be well versed and knowledgeable about all aspects of the National Minimum Standards for Care Homes and Domiciliary Care Agencies; and be monitored, supervised and appraised against the standards set or any relevant or other legislation that supersedes the Care Standards Act 2000.
  • Be familiar and well versed in all Jigsaw policies and procedures. Ensure compliance from yourself and others.
  • Be responsible and accountable for the day to day running of the service.
  • Write and Co-ordinate Staff Rota’s and Shift Plans. Ensure the service is appropriately staffed at all times. This means ensuring workers have the skills, training and experience necessary to carry out their role safely and effectively.
  • Provide monthly supervision of staff members formally through staff supervision and daily monitoring of standards across services.
  • You will supervise Senior Support Workers and Support Workers.
  • Arrange and chair Key Group meetings.
  • Excellent record keeping skills in line with best practice standards and the requirements and recommendations of this Organization, CSCI, Environmental Health, the Fire Service, Food Standards Agency and Supporting People.
  • Attend meetings where necessary with clients (people we support) relatives, Care Managers, Senior Staff, other Agencies and representatives for the Local Authority.
  • Ensure a Diary is kept and maintained in respect of the service and ensure service users and staff attend meetings on time with appropriate support provided.
  • Inform the organisation of any deficiencies and reasons for not achieving minimum standards. This must be done as soon as it is noticed and must be followed up in writing within 24 hours.
  • Arrange and attend weekly staff meetings.
  • Attend monthly supervision sessions or as necessary.
  • Ensure all documentation is kept confidentially, up to date, appropriately and in good order.
  • Ensure that any information that is confidential/sensitive remains within the Jigsaw organisation and where it is necessary to discuss such information to do so in a manner that you would like sensitive information to be discussed regarding your own affairs.
  • To carry out all duties reasonably requested by Jigsaw and Jigsaw line management (may also include domestic duties)
  • Promote Healthy Eating to all our clients (people we support)
  • Do not undertake any tasks unless you feel you have the information you need to carry out the task safely and professionally.

Record Keeping

  • Keep an up-to-date record of medication, including Medication received, administered and stock kept. There must be a clear audit-trail attached to every medication and when it is disposed of there must be an official receipt from a Pharmacy verifying this fact.
  • Make sure an up-to-date risk assessment is in place for every task and activity undertaken by staff or service users.
  • Keep an inventory of Service Users possessions and ensure they are maintained in good order.
  • Record and count Service Users personal or other monies in-line with Policies and Procedures and safe-guard their finances from fraud, theft abuse and deception by making sure Policies and Procedures are implemented and strictly adhered to.
  • Protect the person and the organisation by accounting properly for money and produce accounting records as and when requested but in any event at the end of each day.
  • Write shift reports containing factual, accurate and detailed reports that provide information about all aspects of each person’s day in a valuing and positive manner. Ensure that all pertinent information is recorded such as marks and bruises, and how they are treated. Daily Diaries must evidence that a high standard of care and support is provided and any failures must be properly recorded and reported. There must be an audit-trail running through Daily Diaries, Communication Books, E-mail Communications, Incident Reports, Body Charts, Staff Supervision and Appraisal, Staff Meeting Minutes and Management Team Meetings.
  • Compile and keep up to date all records as specified in the care home regulations for young adults and the Domiciliary Care Agency regulations and Supporting People Requirements.

Daily Records

  • Heath and Safety checks as specified including Vehicle checks
  • Shift Reports
  • Personal Monies
  • Medication Administration and Stock Control
  • Health Appointments
  • Record of Food and Fluids
  • Incident Book and Incident Reports
  • Maintenance Book
  • Communication Books
  • Accident Books
  • Plus any other reasonable request

Maintain and Develop

You will be required to know and develop a relationship with the people we support, and be able to meet individual needs with particular attention to gender, age cultural background and personal interests. Also to manage and develop the following:

You will be required to know and develop a relationship with the people we support, and be able to meet individual needs with particular attention to gender, age cultural background and personal interests. Also to manage and develop the following:

  • Care and Support Plan
  • Essential Life Plan
  • Risk Assessments
  • Individual Guidelines and condition specific guidelines
  • Behaviour management guidelines
  • Diaries
  • Environmental Risk Assessments
  • Health and Safety Booklets
  • Inventories
  • Medication Administration Records
  • Teaching Plans
  • Specific support guidelines

Training

  • You will ensure you receive a full and complete induction and ask for any support, additional information or help you require. You will ensure your Induction record is complete in the shortest time reasonably practicable.
  • You will ensure all new staff receive a full and comprehensive induction that is properly recorded and stored in the main office. You will identify any training needs of your workers and ensure they receive this training within a reasonable time-scale.
  • Attend appropriate training as and when required.
  • Within the first 3 days read Jigsaw’s Policies and Procedures and client (people we support) Care & Support files.
  • Within the first six months of your employment you will be expected to work through and complete the SKILLS Induction booklet in order to ensure you cover induction to the standard specified in the National Minimum Standards.

Policies, Procedures and Code of Conduct

It is your responsibility to:

  • Ensure you and your staff team are knowledgeable about Jigsaw’s Policies and Procedures and comply with standards of conduct and practice set by the CSCI and all allied social care and health professionals; and comply with the standards of conduct and practice established by their regulatory bodies and ensure that you adhere to them at all times.
  • Always work in ways that are consistent with the ethos of the organization. For instance; it would not ordinarily be appropriate to press charges against a service user. Although in some cases of serious assault this may of course be appropriate. However, in normal circumstances it would not be appropriate.
  • Be aware of your own knowledge and skill limitations, and know when it is appropriate to involve someone else with more specific expertise.
  • Know and support the main aims and values of Jigsaw Creative Care Ltd. Understand and implement our policies and procedures and understand how your work and that of other staff promotes, or detracts from, the main aims of the organisation.

Ordinary Life Philosophy

  • Help each person to access ordinary life opportunities and responsibilities.
  • Give appropriate support and supervision at all times and adhere only to the principles of positive methods of management and interventions at all times. Call for advice and support whenever you feel it is necessary.
  • Behave professionally at all times and conduct yourself in the manner that enhances the reputation of the organisation.
  • Be sensitive, respectful and appropriate in your dealings with families and friends.
  • Liaise with other professionals in ways that enhance our reputation.
  • Problem solve and offer positive solutions when issues or problems arise.
  • Provide a positive role model to service users and other workers.

This is not an exhaustive list and you may be required to take on additional duties or responsibilities as services evolve and grow. You are expected to work flexibly and respond to the needs of the organization especially during stressful periods when you may need to work more flexibly and work more hours to ensure a safe and appropriate level of service is offered at all times.

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